Elevator Awards 2017

Business Now Features

Reflecting on a Year of Technology-Driven Business Success

Reflecting on a Year of Technology-Driven Business Success

New ventures in the pipeline for 2020, building on growth of new services

An Aberdeen-based telecoms company has reported significant growth following investment in its people, systems and processes over the past year.

SureVoIP, a leading Software as a Service (SaaS) provider, has enhanced its service offering with the launch of a new mobile solution and made several important infrastructure changes designed to improve operational efficiency and customer experience.

Managing director Gavin Henry explains: “It’s been an extremely positive period for the business. We enjoyed a very strong close to 2018 and have experienced a lot of success over the past 10 months to help build upon that momentum.

“We’ve benefited from increased demand for our services from new and existing customers, while enjoying the continued support of many of our long-standing clients.”

SureVoIP recorded double-digit growth with turnover for the financial year, ending December, rising 13% based on its previous figures. This will be re-invested back into the business with planned improvements to the company’s London network over the coming months.

The size of the team has also grown following the appointment of Lisa McBain as sales and billing administrator and Kenny Arnold as technical administrator, while the company is exploring the potential to hire a dedicated software developer.

It has been an exciting period, too, with the business announcing a number of significant firsts, not least the creation and launch of SureVoIP mobile – the first solution of its kind that gives users access to every major network, wherever they are, without tying them to any single operator globally.

The company has continued to develop the product further since it first went live late last year, with several additional features expected to be announced soon – including the creation of its first-ever app, SureVoIP Notify, with SureVoIP Talk currently in development and expected to be available for download in the new year.

SureVoIP continues to extend its reach beyond the North East into new market sectors, including finance, travel, hospitality, and renewables, with a growing and increasingly diverse customer base across the UK and internationally.

The ink is still drying on several new contract wins, including a major deal to complete a network upgrade for a UK-wide hotel chain for multiple locations around the UK.

Gavin added: “I’m extremely excited about what 2020 has in store for our staff, clients and partners. The investment in our mobile solution, billing platform and other customer systems has given us the flexibility to innovate and develop new products which, in turn, gives us a real competitive advantage not only locally, but across the whole of the UK.

“Our focus on investing in the right technology has further enhanced the overall customer experience whilst strengthening SureVoIP’s reputation in the marketplace.”